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Terms and Conditions

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📜 TERMS & CONDITIONS

Fortis Logistics

Last Updated: February 12, 2026

By registering with or using the services of Fortis Logistics, you agree to the following Terms & Conditions

1️⃣ Services Provided

Fortis Logistics provides:

  • International freight forwarding

  • Package receiving and processing

  • Customs clearance services

  • In-office package collection

  • Optional local delivery (additional fee applies)

  • Assisted online ordering (service fee applies)

Shipments arrive three (3) times per week, subject to airline, carrier, and customs schedules.

Transit times are estimates and are not guaranteed.

2️⃣ Customer Responsibilities

Customers agree to:

  • Provide accurate registration and contact information

  • Ensure all shipped items comply with Jamaican laws and regulations

  • Submit accurate invoices and proof of payment when required

  • Pay all applicable shipping charges, customs duties, taxes, and service fees

Failure to provide accurate information may result in delays, reassessment fees, or additional charges.

3️⃣ Invoice Accuracy & Customs Valuation

Customers are responsible for submitting valid and accurate invoices reflecting the true value of goods.

  • All declared values must match the retailer’s invoice or payment receipt.

  • Undervaluation, altered invoices, or incorrect documentation may result in customs reassessment.

  • Any additional duties, penalties, administrative fees, or processing charges imposed by Customs due to inaccurate documentation will be the sole responsibility of the customer.

  • Fortis Logistics reserves the right to request updated invoices or proof of payment before releasing shipments.

  • Fortis Logistics is not responsible for customs reassessments resulting from inaccurate or incomplete documentation provided by the customer.

4️⃣ Prohibited & Restricted Items

Customers must not ship prohibited items, including but not limited to:

  • Illegal substances

  • Firearms, weapons, or ammunition

  • Hazardous or flammable materials

  • Counterfeit goods

  • Restricted electronics or regulated items without approval

Fortis Logistics reserves the right to refuse, hold, or surrender prohibited items to authorities where required by law.

5️⃣ Fees & Payments

  • All shipping charges, customs duties, processing fees, and delivery fees must be paid in full before package release.

  • Assisted online ordering includes an additional service fee.

  • Duties and taxes paid to Customs are non-refundable.

  • All fees are subject to change without prior notice.

6️⃣ Liability & Claims

In the event of loss, damage, or misplacement of any shipment, Fortis Logistics’ total liability shall be strictly limited to a maximum compensation of USD $50 per shipment, regardless of the declared value, purchase price, or actual value of the goods. Under no circumstances shall Fortis Logistics be liable for any amount exceeding USD $50, or for any indirect, incidental, or consequential losses.

Fortis Logistics is not liable for:

  • Delays caused by airlines, shipping carriers, customs, weather, or other circumstances beyond our control.

  • Manufacturer defects or retailer errors.

  • Improper packaging by the seller.

  • Confiscation of restricted items by authorities.

Claims for damaged or missing items must be reported within 48 hours of collection or delivery.

Customers shipping high value items are encouraged to obtain independent insurance coverage. Fortis Logistics does not provide additional compensation beyond the stated limit.

7️⃣ Storage Policy

Customers are granted seven (7) days free storage from the date of notification.

After seven (7) days:

  • A storage fee of JMD $150 per day per package will apply.

  • Storage fees must be paid before package release.

Packages uncollected after an extended period may be subject to disposal, or auction to recover outstanding charges, in accordance with company policy and applicable law.

8️⃣ Delivery & Collection Policy

  • Customers will be notified once packages are processed and ready.

  • Valid government-issued ID is required for collection.

  • Authorized representatives must present written authorization and identification.

  • Optional local delivery is available at an additional cost.

9️⃣ Refund Policy

  • Shipping fees are non-refundable once shipment processing has begun.

  • Customs duties and government taxes are non-refundable.

  • Service fees for assisted ordering are non-refundable once the order has been placed.

  • Fortis Logistics is not responsible for packages once signed for and collected.

🔟 Privacy Policy

Customer information is kept confidential and used solely for operational, shipping, and compliance purposes.

1️⃣1️⃣ Amendments

Fortis Logistics reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be posted on our website.

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